Is it safe to write tickets on a customer's WiFi?

Short answer: Yes. You're safe. Salespeople can write tickets on a customer's WiFi without that customer (or their IT provider) being able to see what's inside.

Why it's secure

10xERP runs over HTTPS, which means every bit of data traveling between your device and our servers is encrypted end-to-end. You can see this in your browser — look for the padlock next to the address:

The padlock means the connection is encrypted. Everything you type inside the app is scrambled before it leaves your device.

What a network admin actually sees

Even if the customer's IT provider is actively monitoring their WiFi, this is the most they can see:

They can see that a device connected to 10xERP. They cannot see ticket contents, customer info, pricing, notes, or anything else.

It's the same encryption your bank and email use.

What to still watch out for

The risks that remain are the old-fashioned ones, not network ones:

• Shoulder surfing — someone physically looking at your screen over your shoulder.
• Sketchy "free" public WiFi with no password — stick to the customer's actual network or a phone hotspot.

Bottom line

From a network and monitoring standpoint, your data is locked up tight the moment it leaves the device. Write tickets on-site with confidence.

Have another question? Let us know!