PrintNode Service Troubleshooting & New Printer Setup (Windows)

Overview

PrintNode runs as a Windows Service on the host PC.

If print jobs:

• Appear in PrintNode
• Appear in the Windows print queue
• But do not physically print from 10X
• Or print locally in Windows but not through 10X

The issue is typically resolved by restarting the PrintNode and Print Spooler services in the correct order.

Installing a New Printer on a PrintNode Host (Windows Service)

Purpose

Ensure newly installed printers are properly detected and usable by PrintNode when running as a Windows service.

Applies To

All systems running PrintNode as a Windows service.

Procedure

1. Install the Printer Locally

• Add the printer in Windows using the correct manufacturer driver
• Avoid generic drivers unless explicitly required

2. Verify Windows Printing

• Print a Windows test page

  Confirm:

  • Paper size
  • Tray selection
  • Orientation
  • Print quality

3. Restart Services (Required – See Exact Order Below)

This forces PrintNode to:

• Re-enumerate printers
• Reload drivers
• Sync with Windows

4. Confirm Printer Availability

• Verify the printer appears in the PrintNode Dashboard
• Confirm it is selectable inside the application (e.g., 10X-ERP)

5. Test Application Printing

• Send a test job from:
  • PrintNode dashboard
  • 10X-ERP
• Confirm successful output

Restart Services – REQUIRED ORDER (DO NOT CHANGE)

⚠️ The order below must be followed exactly.

Always:

• Use Stop → Start (never use “Restart”)
• Stop PrintNode first
• Start Print Spooler first

Correct Order

1. Stop PrintNode Service
2. Stop Windows Print Spooler
3. Start Windows Print Spooler
4. Start PrintNode Service
5. Send a test print from PrintNode and 10X-ERP

How to Restart Services (Step-by-Step)

STEP 1 – Open Services

• Press Win + R
• Type: services.msc  
• Press Enter

STEP 2 – Stop PrintNode

• Locate PrintNode Service
• Right-click → Stop
• Wait until status shows Stopped

STEP 3 – Stop Print Spooler

• Locate Print Spooler
• Right-click → Stop
• Wait until status shows Stopped

STEP 4 – Start Print Spooler

• Right-click Print Spooler → Start
• Confirm status shows Running

STEP 5 – Start PrintNode

• Right-click PrintNode Service → Start
• Confirm status shows Running

STEP 6 – Test Print

• Send a test job from:
  • PrintNode dashboard
  • 10X-ERP
• Confirm successful output

When Is a Restart Required?

You must restart services after:

• Installing a new printer
• Installing or changing printer drivers
• A printer going offline and not recovering
• Printing failing after a system reboot
• Silent print failures
• Jobs stuck in Processing or Deleting
• Print queue cannot be cleared
• Printing works locally but fails through PrintNode

Notes & Best Practices

• Restarting services is required after installing a printer or driver.
• Minor preference changes (tray, paper size) usually do not require a restart — but restart if issues occur.
• Running PrintNode as a service ensures consistent printer availability across users, but changes require a service restart to be detected.