Write Off Credit Memos

How to Write Off Credit Memos in 10X ERP

To write off existing credit memos in 10X ERP, you need to create an offsetting invoice for the same amount as the credits, and then apply them together in the payment screen. This process clears the credits from the customer’s account without issuing a refund. It’s commonly used when credits will not be used or refunded.

• Create Offsetting Invoice From Accounts Receivable > Invoices by Clicking +
• Select the Customer and Enter Credit Amount as Positive
• Choose GL Account (e.g., Bad Debt Expense) to Apply the Write-Off
• Publish the Invoice
• Return to Accounts Receivable and Locate the Customer
• Select the New Invoice and the Credit Memos That Equal the Same Total
• Click Receive Payment for Selected Invoices — Total Should Be $0.00
• Optionally Add a Memo, Leave Reference Blank, and Click Confirm to Complete

This offsets and clears the credits without affecting cash.