UPS Billing Account Errors

When shipping UPS Collect an error may appear if there is an issue with your customers billing account. The error message reads: "The UPS account number provided as the payment method cannot be billed, please try another account." This issue typically indicates a problem with the customer's UPS Billing Account.

Root Cause: This error occurs due to one of the following reasons:

1. The billing account number entered is incorrect.
2. There is a hold or permissions issue on the customer's UPS Billing Account.
3. Most common is the customer's UPS Account does not have the option for third party billing enabled.

Solution: Follow these steps to resolve the issue:

1. Verify the Billing Account Number:
   • Double-check the UPS Billing Account number.
   • Ensure the account number is accurate and correctly formatted.
2. Contact UPS Support:
   • If the account number is correct but the error persists, the customer's account may have a hold or permissions issue.
   • Advise the customer to contact their UPS support team or representative to resolve the issue.

Workaround: If the issue cannot be resolved immediately, the shipment can still be processed using an alternative method:

1. Process the shipment via UPS WorldShip:
   • Use UPS WorldShip to create and process the shipment.
   • Enter the tracking number manually (into 10X) to ensure the order is updated with the shipment information.