Receiving Negative Payment from Customer; Paying a Customer

This video explains how to handle a negative payment, effectively refunding a customer for an open credit in 10X ERP. This method allows you to process the refund by recording the payment as a negative amount, with options to note the method and account used.

  • Navigate to the Customer's Credit in the Accounts Receivable Module
  • Select the Credit Entry or associated Entries and click 'Receive Payment'
  • Choose the Payment Method (e.g., ACH, Manual Check) and Enter the Reference Number if you choose
  • Select the Account from Which the Refund Will Be Deducted
  • Confirm the Payment to Process the Refund and Record the Transaction in the System
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us